Project implementation in progress

Introduction of new ISO standards for Inter Solutio d.o.o.
PK.1.3.04.0161

Inter Solutio d.o.o. for trade and services started the implementation of the project “Introduction of new ISO standards for Inter Solutio d.o.o.” on June 1, 2025. The project is implemented in accordance with the rules of the Call for proposals “Support for enterprises for product certification and the introduction of management systems”, within the Programme Competitiveness and Cohesion 2021–2027. The Level 1 Intermediate Body is the Ministry of Economy, and the Level 2 Intermediate Body is the Croatian Agency for SMEs, Innovations and Investments (HAMAG-BICRO).

Project holder: Inter Solutio d.o.o.
Total project value: EUR 81,048.00
EU co-financing: EUR 49,273.50
Project implementation period: 01/06/2025 – 01/06/2026 (12 months)
Project manager and contact person: Saša Vidmar (info@inter-solutio.hr, +385 1 2430 700)

The project aims to improve the quality of services and business processes of Inter Solutio d.o.o. through implementation and certification according to internationally recognized standards ISO/IEC 20000-1:2018 (IT service management) and ISO 22301:2019 (business continuity management).

The purpose of the project is to increase the company’s international competitiveness through process standardization, ensuring resilience to business risks, and adapting services to high client requirements.

Expected results include certified management systems, increased trust of clients and partners, expansion into international markets, and growth in revenue from international projects.

Scope of certification

ISO/IEC 20000-1:2018 is an internationally recognized standard for IT service management. Its goal is to ensure that IT services meet business objectives and user needs through the establishment of quality and efficient processes. The standard provides a framework for aligning IT services with business needs, with a focus on resource optimization, cost reduction, and improved customer support. Certification according to this standard enables companies to increase the trust of clients and business partners, as it demonstrates that IT services meet strict international quality and security criteria.

ISO 22301:2019 is a standard focused on business continuity. Its purpose is to help companies identify and analyze risks that may threaten business processes and to design strategies for effective management of such situations. This standard ensures that companies are prepared to respond to challenges such as natural disasters, cyber-attacks, loss of key resources, or other unforeseen circumstances. ISO 22301 helps companies build resilience and the ability to recover quickly, thereby minimizing financial losses and maintaining the trust of clients and stakeholders.

Project activities

The main project activity is the certification of the management system.

The first step is the selection of a certification body that will carry out the implementation and certification process, followed by the selection of a consultant for advisory services in implementing the management system in accordance with the requirements of ISO 22301:2019 and ISO 20000-1:2018.

This is followed by the execution of the initial and main certification audit, along with advisory services and workshops during the implementation.

The responsibilities of experts providing advisory services in the introduction of the management system according to ISO 22301:2019 and ISO 20000-1:2018 include the development of a detailed project plan and implementation of the alignment project according to the plan, preparation and delivery of workshops for alignment with the requirements of the relevant standards, development of proposed solutions for compliance, support to the project team in applying identified process improvements, training of the project team for managing the system, support in preparation and execution of internal audits and management review, and support during the certification process.

The final step is the issuance of the certificate.

In addition to the described activity, the project also includes activities of Promotion and Visibility as well as Project Management.

More information:

https://eufondovi.gov.hr/
https://mingo.gov.hr/

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